For Clients

What is a Client on Beautywise?

Clients are individuals who book beauty treatments and appointments. As a client, you can:

• Find and book qualified beauty professionals
• Manage upcoming and past appointments
• Handle payments and invoices
• Communicate with your professional
• Earn referral commissions

Step 1: Complete Your Profile

Account Information

Set up your client account:

• Your name and contact details
• Profile photo (optional)
• Preferred communication method
• Billing address for invoices

Step 2: Find the Right Professional

Use our Marketplace to browse beauty professionals near you.

Search and Filter

Filter professionals by:

• Service: Hair, nails, skin, massage, lashes, brows, and more
• Session Type: Mobile, Salon, or Home visit
• Price Range: Transparent per-appointment pricing
• Availability: Match your schedule
• Location: Professionals near you
• Qualifications: Verified licences and certifications

Evaluate Profiles

Look for:

• Qualifications: Verified beauty licences and certifications
• Experience: Years in industry and client success stories
• Reviews: Ratings from verified clients
• Services: Full treatment menu with pricing
• Availability: Flexible appointment slots
• Portfolio: Before/after photos

Step 3: Book Your First Appointment

Booking Process

1. Choose a Service

   • Select the treatment you want
   • Review duration and pricing

2. Pick a Time Slot

   • Browse the professional's available times
   • Select your preferred slot

3. Add Appointment Details

   • Note any preferences or requirements
   • Add special instructions (e.g. skin sensitivities, style references)

4. Review and Confirm

   • Double-check all details
   • Agree to cancellation policy
   • Complete booking

Session Types

Step 4: Set Up Payments

Add Payment Method

Before booking, add a payment method:

1. Go to Account → Payments
2. Click Add Payment Method
3. Enter card details securely
4. Set as default (optional)
5. Save for future bookings

Payment Process

How Payments Work:

• Payment authorised when booking
• Held securely until appointment completes
• Released to professional 24 hours after appointment
• Refunded automatically if professional cancels

Step 5: Manage Appointments

Before the Appointment

Preparation Checklist:

• Confirm appointment time with professional
• Review any pre-appointment instructions (e.g. patch test, arrive with clean hair)
• Prepare reference photos or inspiration
• Arrange travel if attending a salon

After the Appointment

Post-Appointment Actions:

1. Review and rate your professional
2. Book your next appointment
3. Share your experience to earn referral commissions

Refer and Earn

As a client, you can earn commission by referring others:

How It Works

1. Share your referral link with friends and family
2. They sign up and book an appointment
3. You earn commission on their bookings
4. Commissions paid out weekly via Stripe

Get Your Link: Go to your Referrals dashboard

Common Questions

Can I switch professionals if not satisfied? Yes, you can book different professionals anytime.

Are there contracts or commitments? No contracts required. Book appointments as needed with complete flexibility.

What if the professional doesn't show up? Contact support immediately. You'll receive a full refund.

Can I get a refund after an appointment? Refunds are case-by-case. If you're unsatisfied, contact the professional first, then support if unresolved.

Getting Support

• Live Chat: Instant help (9am–6pm weekdays)
• Email: admin@tutorwise.io
• Browse: Help Centre

Quick Links

• Find Professionals
• Booking Guide
• Payment Help
• Referral Programme

Ready to get started? Browse beauty professionals in the Beautywise Marketplace and book your first appointment today!